clk44 Privacy Policy — How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how clk44 ("clk44", "we", "us", "our") collects, uses, stores, shares, and protects personal information provided by players and visitors ("you", "your") when you use the clk44 website, mobile platform, and associated services. clk44 is committed to handling your personal data responsibly, transparently, and in accordance with good data protection practice. By registering an account, making a deposit, or otherwise using the clk44 platform, you acknowledge that you have read and understood this Policy.

This Policy applies to all players in Bangladesh, including those accessing clk44 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations. If you do not agree with this Policy, you should not use the clk44 platform. This Policy should be read together with the clk44 Terms & Conditions, which govern your use of the platform as a whole.

clk44 collects personal information through several channels: directly from you when you register or interact with the platform, automatically when you use the platform, and from third-party sources such as payment processors and identity verification services. The categories of personal information we collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification details collected during KYC verification.
• Contact information: mobile phone number, email address, and the division or district within Bangladesh that you provide during registration.
• Financial information: details of the payment methods you use (bKash account number, Nagad account number, Rocket account number, or bank account details), transaction history, deposit amounts, and withdrawal records. clk44 does not store full payment credentials — these are processed by our payment partners.
• Gaming activity: bet history, game session data, win and loss records, bonus claims and wagering activity, game preferences, and responsible gaming tool settings (such as deposit limits and self-exclusion status).
• Technical data: IP address, device type, operating system, browser type, session timestamps, clickstream data, and referral source. This data is collected automatically whenever you access the clk44 platform.

clk44 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data. If clk44 ever needs to collect data in a new category not described above, this Policy will be updated in advance and players will be notified.

clk44 uses personal data for the following specific purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your consent or updating this Policy:

• Account management: to create, verify, and maintain your clk44 account, including processing your initial registration, verifying your age and identity during KYC, and managing your account settings and preferences.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; to verify that payment accounts belong to the registered player; and to maintain transaction records for accounting and dispute resolution purposes.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, match-fixing, and other prohibited conduct. This includes automated monitoring of betting patterns and transaction flows.
• Responsible gaming: to monitor gaming activity for signs of problem gambling; to enforce deposit limits, session time controls, and self-exclusion periods that players have set; and to identify players who may benefit from proactive responsible gaming outreach.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the clk44 platform — including game lobby design, cashier performance, and customer support response times. Individual player data is not used for this purpose in identifiable form.
• Communications: to send you transactional messages (deposit confirmations, withdrawal notifications, account alerts) and, where you have opted in, promotional messages about bonuses and offers. You may opt out of promotional communications at any time by contacting support.

clk44 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil our obligations under the clk44 Terms & Conditions — including account creation, payment processing, and game delivery — is carried out on the basis that it is necessary to perform the contract between you and clk44.
• Legal obligation: certain processing — including KYC identity verification, anti-money-laundering transaction monitoring, and the retention of financial records — is required by law. clk44 carries out this processing to comply with its legal obligations.
• Legitimate interests: clk44 processes certain data — such as technical usage data for fraud prevention and platform improvement — on the basis of its legitimate business interests, provided that those interests are not overridden by your fundamental privacy rights. Where clk44 relies on legitimate interests, it will always document its balancing assessment.

clk44 does not sell or rent your personal data to third parties. Data may be shared with third parties only in the following circumstances, and only to the minimum extent necessary:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive transaction data necessary to process deposits and withdrawals. These partners are contractually bound to use this data only for the stated payment purpose.
• Identity verification and fraud prevention services: clk44 may use third-party KYC and fraud prevention services to verify player identity and detect suspicious activity. These services receive only the data strictly required for verification purposes.
• Game technology providers: Pragmatic Play, Evolution Gaming, Spribe, and other certified game providers may receive session data necessary to deliver their games and maintain game integrity. This data does not include your full identity or payment details.
• Regulatory and law enforcement authorities: clk44 will disclose personal data to government authorities, regulators, or law enforcement agencies where required by law, court order, or where clk44 reasonably believes disclosure is necessary to prevent or report illegal activity.

All third parties who receive personal data from clk44 are required to maintain appropriate technical and organisational security measures and to use the data only for the specific purpose for which it was shared. clk44 does not share personal data with advertising networks, data brokers, social media platforms, or any commercial third parties for marketing purposes.

clk44 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device. The types of cookies clk44 uses include:

• Essential cookies: required for core platform functions such as maintaining your login session, remembering your language preference, and keeping your shopping basket. These cookies cannot be disabled without breaking the platform.
• Analytics cookies: used to understand how players navigate the platform — which pages are most visited, where players drop off, and how long sessions last. This data is collected in aggregate and anonymised form. clk44 does not use third-party advertising analytics cookies.
• Security cookies: used to detect and prevent fraudulent logins, bot activity, and credential stuffing attacks. These cookies store a device fingerprint that helps clk44 identify unusual access patterns against your account.

Most mobile browsers allow you to control cookies through the browser settings menu. Disabling essential cookies will affect your ability to use the clk44 platform, including logging in and completing transactions. Disabling analytics or security cookies will not prevent you from using the platform but may reduce clk44's ability to protect your account.

clk44 implements technical and organisational security measures proportionate to the risk of processing personal data in an online gaming context. Key measures include: 256-bit SSL encryption for all data in transit between your device and clk44 servers; encryption of personal and financial data at rest; access controls that restrict staff access to personal data on a strict need-to-know basis; regular security assessments and penetration testing of the platform; and multi-factor authentication requirements for administrative access to data systems.

Despite these measures, no internet-based platform can guarantee absolute security against all possible threats. clk44 cannot warrant that unauthorised access, hacking, data loss, or other breaches will never occur. In the event of a personal data breach that poses a risk to players, clk44 will notify affected players promptly and take immediate steps to contain and remediate the breach.

clk44 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any minimum retention periods required by law. The following retention periods apply:

• Active account data: retained for the duration of your account and for a minimum of 5 years after account closure, to satisfy financial record-keeping and anti-money-laundering requirements.
• Transaction records: retained for a minimum of 5 years from the date of each transaction. This includes deposit records, withdrawal records, and bonus claim records.
• Support communications: customer support tickets, live chat transcripts, and complaint records are retained for 3 years from the date of the interaction. After this period, records are anonymised rather than deleted, to allow trend analysis without retaining personal identifiers.

As a clk44 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the clk44 support team at [email protected] with the subject line "Data Rights Request". clk44 aims to respond to all data rights requests within 30 days:

• Right of access: you may request a copy of all personal data clk44 holds about you. We will provide this in a structured, readable format within 30 days of your verified request.
• Right to rectification: if any personal data clk44 holds about you is inaccurate or incomplete, you may request that it be corrected. clk44 will action corrections promptly and notify any third parties who received the inaccurate data.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (if consent was the legal basis), or where the data has been processed unlawfully. This right is subject to legal retention obligations — clk44 cannot delete financial records it is required by law to keep.
• Right to object: you may object to clk44 processing your personal data on the basis of legitimate interests. If you object, clk44 will stop processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to data portability: you may request that clk44 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider. This right applies where processing is based on consent or contractual necessity.

clk44 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. clk44 may ask you to verify your identity before processing a data rights request to prevent unauthorised access to another person's data.

clk44 is strictly for adults aged 21 and above. clk44 does not knowingly collect personal data from any person under the age of 21. If clk44 discovers that it has inadvertently collected personal data from a person under 21, it will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on clk44, please contact [email protected] immediately so that we can investigate and take appropriate action.

clk44 may update this Privacy Policy from time to time to reflect changes in how we process personal data, changes in applicable law, or changes to the platform. Where changes are material — for example, where we introduce a new category of data processing or a new class of third-party data recipient — clk44 will provide at least 7 days' advance notice via a prominent notice on the platform or by direct notification to your registered mobile number.

The date at the top of this Policy always reflects when it was last updated. Continuing to use clk44 after an updated Policy takes effect constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically. The current version is always available at clk44.vip/privacy-policy.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how clk44 handles your personal data, the clk44 support team is available 24 hours a day, 7 days a week. All data-related enquiries and rights requests should be addressed to the support team with the subject line "Privacy Enquiry" or "Data Rights Request" so they can be directed to the appropriate team member.

Contact email (plain text — not a link): [email protected]. Please include your registered mobile number in your message to help us locate your account quickly. Response target: within 30 days for formal data rights requests; within 24 hours for general privacy questions via live chat or email. Support available 24/7, Bangladesh Standard Time (BST, UTC+6).